7 Troubleshooting

• 1 Introduction
• 2 SAFR Camera First Run
• 3 SAFR Camera Web Console Quick Tour
• 4 Hardware Setup
• 5 SAFR Account Setup
• 6 Software Setup
• 7 Troubleshooting
• 8 Hardware Specifications

This section describes some of the common issues and how to resolve them.

Face detected but not matching

Symptom: Faces of known people appear as grey ovals. Event reported w/o matching person

Review camera settings:

1. Zoom camera to target area such that face size is at least 80 pixels
2. Ensure camera is located to get frontal view of face as much as possible.
3. If lighting on face is poor, adjust Backlight settings
4. If images are blurry, adjust shutter speed

No events appearing

Symptom: Overlays are not appearing and no events are generated.

Check camera date/time. If this value is significantly different from server, events will not appear on current timeline and thus appear if they never existed.