3 Trouble hooting External Identity Synchronization

3.1 If the connection between the SAFR and OnGuard cannot be established.

• Make sure that the user that is configured in SAFR is defined in with the correct privileges in OnGuard. A quick way to confirm is to temporarily use a User with full Admin rights.
• Make sure port 8080 is open on the OnGuard Server.

3.2 Changes in OnGuard is not showing up in SAFR or SAFR SCAN.

If a new or changes to an existing cardholder in OnGuard is not updated in SAFR or SAFR SCAN readers. SAFR Platform server continuously synchronizes with OnGuard for changes, each SAFR SCAN device also continuously synchronizes with the SAFR Platform.

• If the SAFR Platform is not updated, check the connection between SAFR and OnGuard. See SAFR -> Tools -> System Configuration – “Set up External Identity Synchronization.”
  1. Indicators of potential issues: Last Synch Error and Synch Connection Status.
• If the SAFR SCAN reader is not recognizing a new or changes to a cardholder.
  1. Is the SAFR SCAN reader connected to the SAFR Platform? Check Tools -> Feeds and verify the SCAN device status is ok and without errors.

Questions or comments about the documentation? Email us at safr-doc-feedback@realnetworks.com .

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