Home/Access/Integrations/Genetec/Genetec Synergis Integration Guide
Table of Contents
1 SAFR - Genetec Synergis Integration Guide
2 Genetec Synergis Operation Guide
3 Troubleshooting
4 Genetec Federated Systems

3 Troubleshooting

3.1 Synchronization connection errors in External Identification Synchronization

  • Make sure port 4590 (default port) is not blocked by any firewall in the network as well as the local firewall on the GSC server. See Test Connection to Genetec WebSDK below.
  • Make sure the Genetec SAFR license is applied in Genetec.
  • Make sure when connecting to GSC that the address is the ip address of the Server that is running the Web-bases SDK Role. (see the resource tab of the web-based SDK role)
  • SSL error. See section 1.8 above to enable SSL Self-signed CERTS or HTTP for the Web SDK.

3.2 Test Connection to Genetec WebSDK

To verify if there is network connectivity from SAFR Server to Genetec WebSDK, do the following:

  1. From the computer running SAFR Server, open a DOS command window
  2. Enter the following command

telnet 10.124.14.20 telnet

If successful, you will see following output

A computer screen with a black screen

Description automatically generated

If unsuccessful, you will see output with "connection failed" such as the following:

A black background with white text

Description automatically generated