Symptom: Inbound calls from scan are delayed or SAFR SCAN disconnects from PBX frequently.
Cause: Could be due to network configuration issues.
Resolution: Try configuring scan to use Static ip address.
Symptom: Outbound calls from scan are delayed.
Cause: Could be due to unreachable DNS Server.
Resolution: If using DHCP, ensure DNS Server returned by DHCP server is valid. If using Static IP address, ensure valid DNS server is configured in SAFR SCAN or
You can test your intercom session with the following URL:
Connect from AWS Web client (as viewer - DO NOT CONNECT AS MASTER or this will interfere with SCAN’s connection and require the channel be deleted before it can work again).