2 Check Calibration
You can verify calibration is the root cause by using Face 3D mode in the Live View by following the procedure below.
2.1 Check Calibration Procedure
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Open SAFR SCAN Web Console
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Go to Live View
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Change view to "Face 3D"
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Move your face to 1 foot in front of display and look directly at display.
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You should see a 3D view of a face that looks something like the image on the left below labeled "Correct". If the image looks like the one on the right labeled "Incorrect", an adjustment is needed.